Shipping policy
Verse & Vessel Co. fulfills in-stock wholesale orders from our California warehouse. We ship glass candle vessels to candle makers, fragrance studios, and boutique brands across the contiguous United States.
1. Order Processing Time
Most in-stock orders are processed within 1-3 business days after order confirmation, excluding weekends and holidays.
Larger orders requiring LTL freight or pallet delivery may require an additional 1-2 business days for pallet preparation, wrapping, and freight scheduling.
Once your order ships, you will receive a shipping confirmation email with tracking information or a freight BOL, when applicable.
2. Shipping Rates
Shipping rates are calculated at checkout based on order value, destination, and address type.
- Standard ground shipping starts at $14.99 for eligible orders within the contiguous United States.
- Free FedEx Ground is available on orders over $120 within the contiguous United States.
- Free LTL pallet delivery is available on orders $800+ within the contiguous United States.
3. Shipping Area
We currently ship standard online orders within the contiguous United States.
At this time, we do not ship standard online orders to:
- Alaska
- Hawaii
- U.S. territories
- P.O. Boxes
- APO/FPO addresses
- International destinations
For Alaska, Hawaii, international shipments, or special freight needs, please contact wholesale@versevesselco.com for a custom quote.
4. LTL Pallet Delivery
Orders $800+ may qualify for free LTL pallet delivery within the contiguous United States.
For pallet deliveries, please provide a commercial delivery address whenever possible. If your location does not have a loading dock, liftgate or residential delivery fees may apply depending on the carrier.
Our team may contact you after checkout to confirm delivery details before scheduling freight.
5. Fragile Item Handling
Glass vessels are packed in protective master cartons with inserts designed to reduce movement during transit.
If any item arrives damaged, please contact us within 5 days of delivery at wholesale@versevesselco.com and include:
- Your order number
- Photos of the damaged item(s)
- Photos of the outer carton
- Photos of the inner packaging or protective inserts
Please keep the damaged item(s), carton, and packaging until your claim is resolved, as the carrier may require documentation.
Approved damage claims may be resolved through a refund, store credit, or other appropriate resolution. For partial case damage, we generally do not ship individual replacement vessels due to parcel shipping cost and breakage risk.
6. Order Tracking
Once your order ships, tracking information will be emailed to you. Please allow up to 48 hours for carrier tracking updates to appear.
If your tracking has not updated or your order has not arrived within the expected delivery window, contact wholesale@versevesselco.com with your order number and our team will help review the shipment.